Last updated 26 September 2026
Cancelling as a customer
- Before the expert sets off: free. A booking fee taken from your Forbik wallet goes back to your wallet in full.
- After he has set off, before work starts: you can still cancel in the app, but please do it as early as you can — he has already travelled. Repeated late cancellations can lead to restrictions on an account.
- Once work has started: a booking can no longer be cancelled. If something is wrong, report a problem from the booking and we will help.
When an expert cancels
You pay nothing, any fee comes back, and you can book another expert straight away.
Quote requests
Asking for quotes is free. You can close a request at any time before accepting a quote.
Refunds
- Fees paid online are refunded to the original payment method, usually within 5–10 working days depending on your bank.
- For cash payments, disputes about the work are settled through a report — Forbik reviews the booking record and agrees a fair outcome with both sides.
- If a report is decided in your favour, Forbik may refund its fees and arrange a return visit or partial refund from the expert.
How to ask
Open the booking in the app and tap Report a problem. You can also write to support@forbik.com with your booking reference. See also our terms.