Last updated 26 September 2026
This policy covers the Forbik website and the Forbik and Forbik Pro apps, operated by Forbik.
What we collect
Everyone with an account
- Your name and mobile number, and your email if you add one.
- A profile photo, if you add one.
- Your city, and the addresses and locations you give us for bookings.
- Bookings, prices, approvals, messages and photos exchanged in the app, and reports you make.
- Basic device information and a notification token, so we can send you booking updates.
Wallet top-ups
The amount, the JazzCash, Easypaisa or bank transaction ID, and the payment screenshot you choose to attach, so our team can check the transfer.
Experts
Your CNIC and a photo for identity checks, the trades and areas you work in, your prices, availability and earnings. Identity documents are stored separately from the rest of your profile and are seen only by the Forbik staff who verify you.
The website
The website does not use advertising or tracking cookies. Our hosting provider keeps standard server logs (such as IP address and pages requested) for security.
Why we use it
- To run bookings: match you with an expert, show prices, send updates and settle payments.
- To keep people safe: verify experts, prevent fraud and abuse, and look into reports.
- To support you when you contact us.
- To improve Forbik, using aggregated information that does not identify you.
- To meet legal obligations, such as keeping financial records.
Who can see it
- Your expert or customer sees what they need for the job — for example, the expert sees your name, address and job details once he has accepted. Experts’ phone numbers and emails are not shown publicly.
- Forbik staff see what they need to support bookings, verify experts and handle reports.
- Service providers who run parts of Forbik for us — hosting and database, sign-in codes (SMS or WhatsApp), push notifications, maps and, when enabled, payment processing — only to provide those services.
- Authorities, when the law requires it.
We do not sell your personal information.
How long we keep it
While your account is open, and afterwards only as long as needed for the reasons above — for example, booking and payment records we must keep for accounting. Identity documents of experts are deleted when no longer needed for verification or legal reasons.
Your choices
- See and correct your details in the app’s Account section.
- Delete your account from Account → Edit. Bookings in progress must finish first.
- Turn notifications off in your phone’s settings.
- Ask us for a copy of your information or to delete it by writing to us.
Security
We use encryption in transit, access controls, and keep sensitive settings encrypted. No system is perfectly secure; if we learn of a breach affecting you, we will tell you.
Children
Forbik is for adults. We do not knowingly collect information from anyone under 18.
Changes and contact
We will post updates here and tell you in the app about important changes. Questions or requests: support@forbik.com.